Acceptance of Terms

By booking our services, you agree to these Terms & Conditions. We may update them at any time without notice. Updates will be published on our website.

Interpretation

• Customer: Any individual or organisation using our services
• Company: Carpet Cleaning in Brisbane or its contractors
• Services: Any cleaning service provided
• Premises: Property to be cleaned
• Cleaners: Assigned cleaning personnel
• Heavy Soiled: Excess dirt, dust, or grime

General Provisions

These Terms apply to all agreements between the Customer and the Company unless otherwise stated.

Conduct and Behaviour

Pricing and Quotes

• Prices are based on property size and condition
• Costs may change if actual conditions differ
• Extra charges may apply for additional services
• Poor property condition may increase cost

Access to Property

• Access to water, electricity, and all areas must be provided
• Non-access fee: $40/hour
• Key collection charges may apply
• Failure to provide access may result in cancellation fees

Postponement

Same-day rescheduling incurs a $70 fee.

Cancellations and Refunds

• $50 admin fee for repeated cancellations
• $100 fee if cancelled within 72 hours
• $200 fee if cancelled within 24 hours

Payments

• Full payment required before service
• Minimum $50 deposit
• Late payments incur additional charges
• Recovery and legal costs may apply

Claims and Complaints

• Complaints must be reported within 24 hours
• Inspection must be allowed before third-party involvement
• Evidence such as photos may be required